Technology Advice by Ryan Taylor Adams

Troubleshooting HotSync “OLERR” Errors

March 6th, 2009 · No Comments · Printer Friendly Version


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The Palm HotSync software does a great job of keeping the data on your PDA and in Outlook synchronized. But when it fails, your often on your own to figure out why. After a failed HotSync, you will be notified and asked if you want to view the HotSync log (how you are notified, and how you view the log varies depending on the version of HotSync you use). If you notice HotSync is generating a “OLERR” when attempting to sync with Outlooks calendar, contacts, tasks or notes, read on.[adsesne]

As the Palm Support site points out, OLERR errors stem from multiple causes, and resolving them is not easy. The situation is apparently so bad, one of Palm’s suggested resolutions is to “try a third-party sync solution“, which translates to “give up.” In my experience, the following steps have always resolved the issue, or at least helped to narrow down the cause:

  1. Temporarily disable Outlook synchronization. To do this, you will need to open the HotSync program on your computer and uncheck the conduits (or applications) to sync associated with Outlook. Namely, “Calendar”, “Contacts”, “Tasks”, and “Memos”.
  2. Perform a HotSync. If the error still occurs, the issues is with your PDA or one of the other sync conduits. If you are able to sync without errors, continue.
  3. Re-enable each Outlook conduit one at a time, syncing after each, until the error returns.
  4. Once you have found the conduit(s) which are causing the error, select it and press “configure…”
  5. On the window that opens, press “Settings…”
  6. Click the “Profiles…” button.
  7. If you have only one profile, just press “OK” on the error message. If you have more than one, select a different profile, save the changes, then reselect the profile you want to use before saving your changes again.
  8. Use the “Browse…” button to make sure the correct folder is selected for synchronization.
  9. Confirm the rest of the settings on the page are correct (such as synchronizing with multiple PCs).
  10. Save the changes.
  11. Restart your computer and try HotSyncing.