Technology Advice by Ryan Taylor Adams

Troubleshooting “Stop 0x0000007B” Error

March 13th, 2008 · 3 Comments · Printer Friendly Version


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When you start your computer, you may receive one of the following error messages:

  • STOP: 0x0000007B (parameter1, parameter2, parameter3, parameter4)
  • Setup has encountered a fatal error that prevents it from continuing.
    Contact your product support representative for assistance. The following status will assist them in diagnosing the problem.
    (0x4, 0x1, 0, 0)
    Setup cannot continue. Power down or reboot your computer now.

You may also receive a “Stop 0x0000007B” error message during Windows XP Setup when the Setup program restarts during the installation process. When you receive a Stop error while the Setup program is running, you receive the second error message.

This error is usually caused after your computer is infected with a boot sector virus. If you can boot into Windows, use an antivirus program such as AVG or NOD32 to scan for and remove any viruses. If you cannot boot into Windows, or if you have already scanned for and removed all viruses, boot into the Windows XP recovery console. Once in the recovery console, run the command “fixboot” and then “fixmbr”. Finally, run “chkdsk /R /F” and let check-disk complete. This will hopefully allow you to boot back into Windows XP without receiving the stop error. You should run a complete virus scan again to confirm the virus was removed.

If the above steps do not work, you may have to reformat your drive and reinstall Windows XP. Obviously, any data on the drive will be lost, so a complete format and reinstall should be your last ditch effort.

3 responses so far ↓

  • 1 peter mooney // Oct 8, 2008 at 3:42 PM

    here’s an unusual problem. My computer has given me the BSOD (Blue Screen Of Death) with the ‘Stop 0*0000007B’ message. I entered the BIOS and restored factory settings, then tried to use the Windows XP disc to access the Recovery console, it will download the setup files and then BSOD again. So, I next tried Samsung’s website to access some HD utilities, found some and burned them from a working machine to CD. Booted from the CD and managed to format the HD. Thought this would definitely work, NO! dreaded BSOD again. So, bought a new HD and installed it – again getting the BSOD before I can get the Windows disc up and running. Replaced the SATA cable and even moved the SATA cable from SATA 0 to SATA 4 – all to no avail!! Anybody any suggestions, PLEASE…..

  • 2 Ryan Adams // Oct 8, 2008 at 4:12 PM

    @peter mooney: Since you are using a SATA controller, chances are the XP disk doesn’t have the drivers for it. You’ll notice that when you boot from the XP CD, there is a brief period where you are told you can press F6 to load drivers. You will need to provide the XP setup with the drivers for your SATA controller at this time. The same problem occurs if you are using RAID.

  • 3 Noel Walker // Nov 25, 2008 at 1:58 PM

    I troubleshooted a similair problem and replaced everything – ram, hard drive, video card, power supply and even including the CPU. The HDD controller on the motherboard corrupted the boot sector of any disk I put in there it seemed. Replaced the motherboard, wiped the hard drives and problem was gone.

  • 4 Paul Moloney // Mar 3, 2009 at 12:20 PM

    Thanks for the tip; I was wondering why I was get the 0x0000007B error while trying to install onto a brand new SATA harddrive.

    Luckily, I also had a slipstreamed version of the Windows XP install disk, with SP2 – that obviously had the required SATA drivers on it.

    For more info on slipstreaming a service pack into a Windows install disk, see here: